FAQ

  • 1. What is FitPass and how to use FitPass card?
  • 2. Informations about sports facilities and disciplines
  • 3. Private Users
  • 4. Business Users

1. What is FitPass and how to use FitPass card?

FitPass was founded in Belgrade with an idea to motivate people to have a healthy and active lifestyle. With FitPass card, you have an ability to practice many sports and go to many different sports facilities at the cost of just one monthly membership fee.

In FitPass system there are best gyms, swimming pools, fitness centres, dance studios, and many other sports facilities. Each of them will satisfy the need and desired of the individual, while saving time and money. FitPass card provides discounts on premium services such as massage, spa & wellness programs, as well as numerous discounts on additional services such as medical and nutritional review, purchase of sports equipment or supplements, discounts at restaurants with healthy food and many others. Features that come with FitPass card will contribute to the facilitation of keeping healthy and active lifestyle.

FitPass is an easiest and the most profitable way to approach to sport and recreation in Serbia.

Instead of paying a several membership fees in different sports centres, FitPass provides a single card to access a large number of sports facilities in 15 cities in Serbia and train over 60 sports disciplines. Adapt your activities to your needs, and be active wherever you are!

FitPass is an unique system for motivation, which allows employees from private and public sector to use large number of sports facilities and activities throughout Serbia.

FitPass card is a great way to invest in employees, opportunity to strengthen their loyalty to your company and increase productivity. Thanks to our approach to constant development of employees, with our individual deals and upgrading the system, FitPass is a pioneer of this type of rewarding the employees in Serbia.

FitPass system will increase the physical condition, as well as the productivity of employees in all companies that are involved in the program. Benefits:
a) Healthier approach to life increases the productivity and indirectly affect the magnification of the business income.
b) Better health status of employees will cause less absenteeism.
c) The optimal solution - Offers are made according to the needs and capabilities of the company.
d) Increases the attractiveness of the company for potential employees.
e) The positive image of the company - Be a company that positively affect the fulfillment of the professional and personal needs of employees, in many ways.

Depending on whether you want to be a private or business user of FitPass service, read further how to get the FitPass card.

To access a desired facility in the FitPass system, it is necessary to show your FitPass card with a valid identity document with photograph at the entrance. Staff of the facility will scan your FitPass card, which will record the arrival and return you the card.

It is possible to use only one term (one training) per day. Depending on the package you choose, you can use your terms whenever you want.

There are more than 15 cities in FitPass system. FitPass card can be used in every city and sports facility that is in FitPass system.

Using someone else’s card is not allowed. Each card is personalized and can be used only by the owner.

A child under 14 years old can use their parent’s FitPass card, but only with the presence of parent. Presence of parent is necessary for the identification while scaning the FitPass card.

It is not possible to use FitPass card in the same time (parent and the child). It is possible to use only one term per day, either the FitPass card is using the parent or the child.

On page PROMOTIONS you can find all discounts you get with FitPass card. There are discounts on premium services such as massage, spa & wellness programs, as well as numerous discounts on additional services such as medical and nutritional review, purchase of sports equipment or supplements, discounts at restaurants with healthy food and many others.

Show your FitPass card while paying the bill, and you will get the discount on desired product / service (from the page PROMOTIONS).

2. Informations about sports facilities and disciplines

You can use any sports facility from the list of FitPass partners, regarding the membership fee you have.

Check our page with the list of FitPass partners, and use filters like ‘choose city’ or ‘choose sports discipline’ and you will easily find the nearest sports facility.

Every sports facility which is partner of FitPass, has it’s page (profile) on the page OBJECTS. Find their page and read more informations about their offer and services.

* Always read all the information about sports facility before you visit it.

To access the desired facility in the FitPass system, it is necessary to show your FitPass card with a valid identity document with photograph at the entrance. Staff of the facility will scan your FitPass card, which will record the arrival and return you the card.

Yes! Train where you want, what you want and when you want – That is what FitPass is all about.

It is forbidden to leave FitPass card in sports facility longer than duration of training.

In FitPass system there are more than 60 sports disciplines which you can train! Choose your favorite discipline on the page OBJECTS, pick the nearest facility and enjoy your training now.

The most activities from FitPass system are without extra charge, but some of them (premium activities such as massage, personal training) need participation. On page OBJECTS you can find desired sports facility and read the necessary information.

The most sports facilities in FitPass system don’t require booking or reservation. However, certain activities (such as swimming, soccer, some of group programs…) have specific terms of use or number of prospective members, so it is necessary to make an appointment. Read the necessary information about the sports facility and it’s service before you visit it!

3. Private Users

Visit our homepage FITPASS, fill out the application and register on FitPass website. When you choose desired membership package, you will get an email with the instruction for payment. We will send the request for FitPass card, and after a couple of days it will be ready for you to use it.

In FitPass offer there are monthly (with 12, 16 and 30/31 terms) and multi-monthly membership fees (3, 6 and 12 months - each of them has 16 terms per one month). On multi-monthly membership fees there is added discount, and for membership fees of 6 and 12 monthly we offer a surprise gift.

Payments can be made at any post office, bank, via e-banking, Eventim, or you can do it in FitPass office (address: TC City Passage, Obilićev venac 18-20, No 5.17). In our office you can pay by cash or via credit card.

*Eventim vouchers and gift vouchers can’t be used - you have to contact our Call Centre on +381691022060 and get a FitPass card.

You will get a call from our Call Centre when your FitPass card is ready to use. You can pick it up in our office (TC City Passage, Obilićev venac 18-20, No 5.17) or we can send it to your address.

*Card delivery is extra charged.

Contact our Call Centre on the number +381691022060 and choose the day when you want to start with your training.

* It is necessary to activate your card within seven days from the day you get the FitPass card.

You can’t pause or stop your active membership. Pay attention when you are activating your FitPass membership.

After you create a profile on FITPASS website, you will be able to check the number of remaining terms, expiration date of active membership, the last entrances, recommendation discounts etc.

On the home page click on the “Log in” and enter the information you used for FitPass card. You can log in via Facebook or Google+, too.


Note: While creating a profile, you must use an e-mail you have used while ordering a FitPass card.

Terms are determined on a monthly basis. Depending on the package you have selected, you can use them over a period of 1/3/6/12 months, from the day you activate the card until the date of expiration of the membership fee.

Unused terms are not transferred to the next month/membership fee.

You will get an email with the notice of expiration and the instructions for the next payment, seven days before the expiration of the current package. If you want to change your package membership, select the new package on your Profile and you will receive an email with instructions and information for the new payment.

Payments can be made at any post office, bank, via e-banking, Eventim, or you can do it in FitPass office (address: TC City Passage, Obilićev venac 18-20, No 5.17). In our office you can pay by cash or via credit card.

After recording the payment, the card will be activated and you will be notified via SMS message.

If you lose FitPass card contact our Call Centre on +381691022060 or via e-mail kontakt@fitpass.rs. New card is extra charged.

Did you know that with FitPass you have an opportunity to train for free? Get yourself a free membership fee and a special discount for your friends via our affiliate program.

Log in on your FitPass account and recommend a friend, or get the link which you can send to anyone who wants to become a part of FitPass team!

For each new FitPass user you have recommended, you’ll get a 20% discount on the next membership fee and a recommended user will get a 30% discount on his/her first FitPass card. Discounts are added and for only 5 new users you’ll get a free FitPass membership fee.

4. Business Users

You can get FitPass card only if you work in company which is registered in Serbia, and if your employer is a FitPass partner.

Paying for FitPass business card depends on the company you are working in. Contact your HR service and find more information.

FitPass cards will be delivered to the company (HR service), which will distribute them to the employees.

If you lose FitPass card contact our Call Centre on +381691022060 or via kontakt@fitpass.rs , or talk to HR service in your company. We will make you a new FitPass card in few days.

If you want your company to become a FitPass partner, contact our Call Centre on +381691022060 or via kontakt@fitpass.rs and we will do our best to make a cooperation.

If your company doesn’t want to make a cooperation, you can always order a FitPass card for individual users.